You and your staff work hard every day to deliver customer satisfaction. You maintain your buildings and sidewalks for safety, you make sure your sales associates are knowledgeable and friendly, and you deliver on your promises. But are your restrooms clean and disinfected consistently? Restroom cleanliness is directly linked to overall customer satisfaction. Surveys show that your customers see your restroom conditions as a direct reflection of the quality of your products and services. While this is critical for restaurants and hotels in particular, it holds true for every single business. Make sure your maintenance provider understands the importance of restroom conditions to customer satisfaction, and hold them accountable to effective practices. Ask them about their procedures and checks and balances. Your business’ quality is reflected in your restroom maintenance, so make sure that all of your hard work doesn’t go down the drain.
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